We always strive to improve our services. For this we seek feedback from our guests to gauge our performance in every area of Hospitality. Following is the analysis of the response we had from our customers. The sample size is 205
| Column 1 | Excellent | % of sample | Very Good | % of sample | Good | % of sample | OK not Bad | % of sample | Needs to improve | % of sample |
| Co operation from Front Desk | 141 | 69% | 36 | 18% | 19 | 9% | 6 | 3% | 3 | 1% |
| Courtesey of our staff | 81 | 40% | 38 | 19% | 27 | 13% | 9 | 4% | 14 | 7% |
| Answering your phone calls | 104 | 51% | 47 | 23% | 20 | 10% | 7 | 3% | 8 | 4% |
| Cleanliness of Rooms | 154 | 75% | 30 | 15% | 8 | 4% | 3 | 1% | 2 | 1% |
| Cleanliness of Bath Rooms | 120 | 59% | 24 | 12% | 27 | 13% | 4 | 2% | 18 | 9% |
| Promptness of our services | 108 | 53% | 47 | 23% | 26 | 13% | 6 | 3% | 10 | 5% |
| Room Utilities Water/ Lighting | 99 | 48% | 41 | 20% | 16 | 8% | 5 | 2% | 6 | 3% |
| Air Conditioning | 85 | 41% | 48 | 23% | 26 | 13% | 6 | 3% | 18 | 9% |
| Restaurant on our premises | 46 | 22% | 27 | 13% | 15 | 7% | 5 | 2% | 13 | 6% |
*** Balance numbers in each area represents the respondents who did not respond in the respective area
We are proud of the following comments voiced by our guests and we take this opportunity to thank them in public:
Rating: Overall rating: Excellent; Staff & Service: Excellent; Bed comfort: Excellent; Value for money: Excellent; Location: Excellent; Security & Safety: Excellent; Room quality: Excellent; Clenliness: Excellent; Activities: Excellent; Experience description: Will certainly come back. Guest: Brandle Mildred, Farmington NJ-07727 Date of stay: 6/12 to 6/15/ 2009
Rating: Overall rating: Excellent; Staff & Service: Excellent; Bed comfort: Excellent; Value for money: Excellent; Location: Excellent; Security & Safety: Excellent; Room quality: Excellent; Clenliness: Excellent; Activities: Excellent; Experience description: Wonderful staff, beautiful location, Good value, Definitely stay here when you are in Lancaster. Guest: Robert Kittredge. Date of stay: 6/22 to 6/27/ 2009.
Rating: Overall rating: Excellent; Staff & Service: Excellent; Bed comfort: Excellent; Value for money: Excellent; Location: Excellent; Security & Safety: Excellent; Room quality: Excellent; Clenliness: Excellent; Activities: Excellent; Experience description:Stayed in Room 49 last week during snow storm. I would like to thank you for the wonderful hospitality shown to me and would like to compliment you on the cleanliness of the room, the quality towels and the complimentary breakfast (even though I think I was the only one staying there!) Please don't change a thing! Look forward to staying there again. I felt like a family member during my visit. Thank you again.
Nancy Gonzales January 17 & 18 2008
Rating: Overall rating: Excellent; Staff & Service: Excellent; Bed comfort: Excellent; Value for money: Excellent; Location: Excellent; Security & Safety: Excellent; Room quality: Excellent; Clenliness: Excellent; Activities: Excellent; Experience description:"I would definitely be recommending to friends, Expedia, Orbit, &
Trip-advisor" Debbie Oct 2007
Rating: Overall rating: Excellent; Staff & Service: Excellent; Bed comfort: Excellent; Value for money: Excellent; Location: Excellent; Security & Safety: Excellent; Room quality: Excellent; Clenliness: Excellent; Activities: Excellent; Experience description:"Very friendly and peaceful, always a pleasure" Rennie Naden Sept 2007
Rating: Overall rating: Excellent; Staff & Service: Excellent; Bed comfort: Excellent; Value for money: Excellent; Location: Excellent; Security & Safety: Excellent; Room quality: Excellent; Clenliness: Excellent; Activities: Excellent; Experience description:"Very excellent accommodation, friendly, helpful and responsive"
Rotello July 2007
Rating: Overall rating: Excellent; Staff & Service: Excellent; Bed comfort: Excellent; Value for money: Excellent; Location: Excellent; Security & Safety: Excellent; Room quality: Excellent; Clenliness: Excellent; Activities: Excellent; Experience description:"Lovely quiet location. Enjoyed the coffee, Fireworks too" Sally Long
Sept 2007